Gather information and create good flows
Do you want to make it easy for customers to respond – and simple for the company to collect data?
In customer dialogue, it is often necessary to ask questions and get answers. This can apply to important questions before a health visit, collecting information in connection with an application, registrations, or obtaining consent.
Connect in mit.dk makes it easy and secure for both customers and the company to exchange information in flows around, for example:
- Screening
- Registration
- Application
- Approval
- Documentation
- Verification
At the same time, you gain new opportunities to automate processes and collect data that provides insight into customer behavior and experience – and that can be used strategically to strengthen the customer journey.
Connect makes it easy to obtain consent
Consent is central to many processes across systems. This applies, for example, to consent for sharing information or legal documents, collecting information, or changing terms.
It is important for everyone that the security around consent is in order, both when it comes to obtaining and storing consents. With mit.dk, it is no longer necessary to send documents back and forth through multiple channels or in multiple steps – because everything happens within one secure digital system.
Easy to set up
It is easy to set up and create exactly the forms you need in your dialogue with customers. You choose which information the Connect form should collect.
Easy to reply
Place a reply button directly in the digital mail and make it easy for the customer to answer questions immediately without having to switch to an email program or log in elsewhere.
Simple flows
By setting up forms in mit.dk, you can provide customers with a consistent experience and simplify the journey through many different flows. For example, customers can go directly from an invitation to a form and continue in the process without having to log in multiple times.
Define fields
You can select and define the fields the customer needs to fill out to proceed. This can apply, for example, to choosing a payment method or uploading files for documentation.
Collect consent
Make it very simple to give consent via a button in the message, so the customer does not need to click further or log in elsewhere.
High security
All communication is sent and stored securely in mit.dk. This also applies to communication regarding consent – everything happens in a GDPR-compliant environment in mit.dk.
Automatic confirmation
Both the customer and the company receive a confirmation that the Connect form has been completed – so the customer dialogue can continue.
Structured data
Through Connect forms, you can collect data that provides insight into customers' digital behavior. These insights can be used to improve and target the customer journey.
Let's have an informal chat
mit.dk has great potential to create noticeable results and strengthen your company. We would love to tell you how.