Digital transformation to MeMo

Is your company ready for the future standard of digital mail?

mit.dk is based on MeMo, which is the Danish Agency for Digital Government's new data and interaction-based message format. MeMo replaces the PDF-based digital mail and, from the end of 2023, is the standard for digital mail from authorities. With mit.dk, companies can also take advantage of the many strengths of the MeMo format.

Regardless of the output format you use in your customer communication today, mit.dk can receive it and convert the communication to the new MeMo format.

You can therefore send communication as you usually do – but at the same time, benefit from the many new possibilities that the MeMo format offers in mit.dk.

Stronger service, easier handling, and better automation

MeMo is a new way to package digital mail, allowing you to highlight the most important information for the recipient. At the same time, MeMo supports intelligent and automated handling of messages. This makes it much easier and faster for citizens and customers to act on digital mail, while the processes behind it become simpler for businesses and authorities.

There are several good reasons to start the MeMo transition now. Netcompany has the leading MeMo experts in Denmark and can help you get well on your way.

Forms: Features and Benefits

New action options

The MeMo format means that you can give customers the ability to reply, pay, sign, and submit sensitive personal information directly from the message in mit.dk.

User-friendly format

With MeMo, you get entirely new possibilities for presenting messages and notifications, as the format supports both design, interaction, and automation. MeMo automatically adapts to the screen on which the message is to be read, but you can still send PDFs in mit.dk.

Efficient mail handling

A wide range of tagging options in MeMo means that you get entirely new tools to automate the redistribution and handling of digital mail – all based on metadata in MeMo.

Better customer experience

With MeMo as a basis, you get new opportunities to control the customer journey across platforms. For example, it is possible to integrate mit.dk with the company's self-service, so customers do not experience transitioning from one universe to another when they need to communicate or interact with the company.

Get our report and be inspired by the municipalities

In collaboration with KL, KOMBIT, and 20 municipalities, we at Netcompany have conducted an analysis of how municipalities can get the most out of the MeMo format. The result is a recommendation for a cross-public minimum standard for the use of MeMo, which private companies can also draw inspiration from.

Download the report on MeMo in the municipalities