Privacy Policy

1. Processing of personal data in mit.dk

I denne privatlivspolitik kan du læse om Netcompany A/S’ (herefter "mit.dk", “Netcompany”, "vi", ”os" eller ”vores”) behandling af dine personoplysninger, i forbindelse med din anvendelse af mit.dk, herunder de dertilhørende ydelser, tjenester og produkter, mit.dk
hjemmesiden og mit.dk mobil- og tabletapplikationerne. I mit.dk modtager du al din Digitale Post fra offentlige afsendere, dvs. myndigheder, styrelser mv.

The option to view Digital Post from Public Senders in mit.dk is available as a supplement to viewing the messages sent to your public mailbox in Digital Post on www.borger.dk or www.virk.dk. Read more about this in the Terms and Conditions.

You can also receive Digital Post from private senders, such as companies, organisations, and other entities that have an agreement with mit.dk, provided you have agreed to receive Digital Post from them.

Netcompany, as the legal entity, is the data controller responsible for processing your personal data related to your use of the mit.dk website. Our contact information is:

Netcompany A/S

CVR. nr.
14814833

Strandgade 3

DK - 1401 Copenhagen

 

Telephone number: +45 7013 1440

E-mail: kundeservice@mit.dk  

You can read more about how Netcompany, as a data controller, processes your personal data in section 2 below.

 

Regarding the content of Digital Post from public and private senders

When you receive Digital Post from public or private senders, these organisations act as independent data controllers for their own processing of your personal data and the content of the Digital Post. For more information on how they process your personal data when sending you Digital Post, we refer to their privacy policies and terms of use. Netcompany processes personal data solely as a data processor on behalf of public and private senders of Digital Post in relation to these activities.

2. Processing activities

 

Purpose

Categories of personal data

Sources 

Legal basis for the processing

Recipients

Data retention

#1 – User creation

We process your personal data for the purpose of creating your user profile at mit.dk in order for you to be able to use the platform

We process
the following categories of personal data about you:   
Ordinary personal data:· Name· Address· • Consent to processing nameand address (Match)· E-mail address ·  Telephone number

· Accept of Terms and Conditions 

· Public user ID

· mit.dk user ID

· IP addresses

· Access token

· Notification settings

· Device-ID

· Device type

· Access rights

· UUID

· Application (web/app)

· Operating system (iOS/android)

Specifically for private users of mit.dk

Additional personal data:

· National identification number

· • Consent to the processing of national ID (CPR-no.)

nummer

· • Consent to processing name

and address (Match)

Specifically for Business users
of mit.dk

Ordinary personal data:

· Name of the company 

· Commercial Registration Number

· RID number (employee ID)

We collect your personal data from the following sources: 

· Directly from you

· Public entities, registries, and/or advisers

· Agency for Digital Government in relation to name, name of the company, telephone number, e-mail, user information, Commercial Registration Number (CVR-no.)

We process your personal data on the following legal basis:

Ordinary personal data:

Consent: Vores behandling af dit navn og adresse sker på grundlag af et samtykke fra dig, jf. databeskyttelsesforordningens artikel 6, stk. 1, litra a, med det formål entydigt at identificere dig som bruger, hvis du er tilmeldt Match.

Contract: Med undtagelse
af personoplysninger oplistet nedenfor i forbindelse med legitim interesse, behandler vi dine almindelige personoplysninger med henblik på opfyldelse af
en aftale, som du er part i, jf. databeskyttelsesforordningens artikel 6, stk. 1, litra b.

Legitimate Interests: For at kunne forfølge vores legitime interesser, som beskrevet nedenfor,
behandler vi oplysninger om dine notifikationsindstillinger, og vi opbevarer din accept af brugervilkår samt dit samtykke til behandling af CPR-nummer og Match på baggrund af databeskyttelsesforordningens artikel 6, stk. 1, litra f. 

We store your acceptance of
the Terms and Conditions, and your consent to the processing of national identification number and Match to document your user registration and your consent to the processing the national identification number and Match. 

Vi behandler oplysninger om dine notifikationsindstillinger for at kunne sende dig notifikationer, f.eks. i forbindelse med ny post.

Additional personal data:

Consent: Vores behandling af dit CPR-nummer sker på grundlag af et samtykke fra dig, jf. databeskyttelseslovens § 11, stk. 2, nr. 2, med det formål entydigt at identificere dig som bruger, og så du kan modtage post fra private virksomheder og organisationer.

 

We may share your personal data with: 

· Netcompany Poland Sp. Z.o.o

·  Other companies in the Netcompany group located testtte if applicable

· Agency for Digital Government

We will retain your personal data for as long as necessary for the purposes mentioned. 

We will retain your personal data as long a user has been created on mit.dk and until 12 months from deactivation of the user profile.

Dokumentation for din accept af brugervilkårene opbevares dog i 5 år efter du er ophørt med
at være bruger på mit.dk. med henblik på at kunne dokumentere det retlige grundlag for behandlingen.

Opbevaringsperioden
for personoplysninger kan i særlige tilfælde være kortere eller længere, f.eks. hvis behandling er nødvendig for at retskrav kan fastlægges, gøres gældende eller forsvares, eller hvis det er nødvendigt for at overholde
retlige krav til sletning eller opbevaring

Specific for private users of mit.dk:

Vi opbevarer dit CPR-nummer og dokumentation for dit samtykke til behandling af dit CPR-nummer i 5 år, efter du er ophørt med at være bruger på mit.dk.

We retain your consent for Match as long as you are signed up for Match and we will erase your consent immediately after you withdraw it. The consent will remain in the application log for up to 12 months following the withdrawal.
The address will be deleted after the next synchronization with the CPR registry.

Specifically for business users of mit.dk:

Vi opbevarer CVR-nummer og dokumentation for dit samtykke til behandling af dit CVR-nummer i 5 år efter du er ophørt med at være bruger på mit.dk.

#2 – Updating contact information

We process your personal data to be able to update your contact information. 

We do this, i.e. by automatic updates through the Agency for Digital Government, if you have consented to this and by continu-ously reminding you to update your information.

We process the following categories of personal data about you:   

Ordinary personal data:

· Name

· Telephone number

· E-mail address

· Access rights

· Consent for the processing of

kontaktoplysninger via

Agency for Digitisation

· Public user ID

· mit.dk user ID

· IP addresses

· Device-ID

· Device type

· Application (web/app)

· Operating system (Android/iOS)

· Push notifications

Specifically for Business users of mit.dk

Ordinary personal data:

· Name of the company 

· Commercial Registration Number

We collect your personal data from the following sources: 

· Directly from you

· Public entities, registries,
and/or advisers

· Agency for Digital Government in relation to name, name of the company, telephone number, e-mail, , user information, Commercial Register Number, production entity number, and SE number.

We process your personal data on the following legal basis:

Ordinary personal data:

Consent: Vores behandling af dine oplysninger via Digitaliseringsstyrelsen sker på grundlag af et samtykke fra dig, jf. databeskyttelsesforordningen artikel 6, stk. 1, litra a.

Legitimate Interests: For at kunne forfølge vores legitime interesser, som beskrevet nedenfor, behandler vi dine personoplysninger, jf.
pursuant to GDPR Article 6.1.f.

Vi beder dig opdatere dine kontaktoplysninger løbende for at kunne overholde vores aftale
med Digitaliseringsstyrelsen som offentlig visningsklient, og for at sikre at du modtager information om ny post og andre vigtige meddelelser samt for at højne
brugeroplevelsen.

We may share your personal data with: 

· Netcompany Poland Sp. Z.o.o· Other companies in the Netcompany group located within the EU/EEA, if applicable

· Agency for Digital Government

We will retain your personal data for as long as necessary for the purposes
mentioned.
We will retain your personal data as long a user has been created on mit.dk and until 12 months from deactivation of the user profile.

Opbevaringsperioden for
personoplysninger kan i særlige tilfælde være kortere eller længere, f.eks. hvis behandling er nødvendig for at retskrav kan fastlægges, gøres gældende
eller forsvares, eller hvis det er nødvendigt for at overholde to comply with legal obligations of erasure or retention.

#3 – Your continuous use of mit.dk

We process your personal data for the administration of your continuous use of mit.dk. 

Administration of your continuous
se includes the processing of personal data when you login to mit.dk, for
for security reasons, including verification of your identity by the login on mit.dk, as well as the processing of personal data in relation to the maintenance of mit.dk. 

Additionally, we anonymize your personal data for the purpose of creating statistics and analysis of the use of mit.dk. 

We process the following categories of personal data about you:   

Ordinary personal data:

· Name

· Address

· E-mail address

· Telephone number

· IP addresses

· Receipt of notifications 

· Access rights

· User information, including

offentlig public user ID and mit.dk

user ID

· UUID

· • Preference settings, e.g.,

language  

· Device ID

· Device type e.g., iPad or

iPhone 

· Access token

· The application used

(web/app)

· Operating system (iOS/android). PID number (user ID)

· Information that appears in our acitivtylog, regarding significant perfomed actions in mit.dk and time of the action, e.g., time of login, number of login whether post has been read, moved, or deleted whether folders has been created or renamed and receipts of notifications. 

· Information in our application log logs all actions on mit.dk  and network calls  made by the viewer client mod to the backend.

· Information in our firewall log includes all solutions hosted by mit.dk. The firewall log records all network calls to our data centre.

Specifically for private users of mit.dk

Additional personal data:

· National identification number

· • Consent to processing name

and address (Match)

Specifically for Business users of mit.dk

· Commercial Registration Number

· Name of the company

· Status of the company

· RID number (employee ID)

We collect your personal data from the following sources: 

· Directly from you

· Public entities, registries,

and/or advisers

· Agency for Digital Government in relation to PID number. 

We process your personal data on the following legal basis:

Ordinary personal data:

Consent: Vores behandling af dit navn og adresse sker på grundlag af et samtykke fra dig, jf. databeskyttelsesforordningens artikel 6, stk. 1, litra a, med det formål entydigt at identificere dig som bruger, hvis du er tilmeldt Match.

ContractExcept for personal data listed below in connection with legitim interests, we process your ordinary personal data for the purpose of fulfilling an agreement to which you are a party, cf. GDPR Article
Article 6.1.f. 

Legitimate InterestsTo pursue our legitimate interest, as described below, we process information about your notification settings, preference settings, and information in our logs, cf. GDPR Article 6.1.f. 

We process personal data
om dig for at kunne administrere din bruger på mit.dk, herunder i forbindelse med dit ophør som bruger på mit.dk. 

Vi behandler personoplysninger som følger af logs af sikkerhedsmæssige hensyn med særligt henblik på at sikre
integriteten, tilgængeligheden og fortroligheden af dine personoplysninger, herunder i forbindelse med et nedbrud på mit.dk, hvor vores applikationslog
registrerer et øjebliksbillede af mit.dk.

We process your personal data to document your user registration, your continuous use of mit.dk and your request of termination of your user at mit.dk.

Additional personal data:

Consent: Vores
behandling af dine oplysninger om CPR-nummer sker på grundlag af et samtykke fra dig, jf. databeskyttelseslovens § 11, stk. 2, nr. 2, med det formål entydigt at identificere dig som bruger, og så du kan modtage post fra private virksomheder og organisationer.

We kan dele dine personoplysninger med: 

· Netcompany Poland Sp. Z.o.o

· Other companies in the Netcompany group located within the EU/EEA, if applicable

· Agency for Digitisation

 

We will retain your personal data for as long as necessary for the purposes
mentioned.
We will retain your personal data as long a user has been created on mit.dk and until 12 months
from deactivation
of the user profile.
Information in the activity log is deleted after 12 months.Information in the activity log is deleted after 12 months.Information in the firewall log is deleted after 12 months.The retention period for personal data may in certain situations be shorter or
longer, e.g., if the processing is necessary for the pursuit, exercise, or defence of a legal claim, or if necessary
to comply with legal obligations of erasure or retention.
Specific for private users of mit.dk:

Vi opbevarer dokumentation for dit samtykke til behandling
af dit CPR-nummer i 5 år efter du er ophørt med at være bruger på mit.dk.

We retain your consent for Match as long as you are signed up for Match and we will erase your consent immediately after you withdraw it. The consent will remain in the application log for up to 12 months following the withdrawal.
The address will be deleted after the next synchronization with the CPR registry. 

#4 – Support

If you contact our customer support, we process your personal data to support you in relation to your use of mit.dk.

We process the following categories of personal data about you:   

Private users and business users of mit.dk:

Ordinary personal data:

· Name

· E-mail address

· Telephone number

· IP addresses

· Information about your communication with us, e.g., in relation to your contact with vores our customer support, including date and time for your inquiry, your case number and the type of inquiry, any attachments, information about your calls, including date and time, waiting time, length of the call, and session ID, and types of questions

· In certain cases we need to know what operating system you use (iOS/android)

· Device ID

· Device type

Specifically for private users

of mit.dk 

Additional personal data:

· National identification number

· Address

We collect your personal data from the following sources:

· Directly from you

· Public entities, registries,

and/or advisers

We process your personal data on the following legal basis:

Ordinary personal data:

Legitimate Interests: We process ordinary information about you to pursue our legitimate interest, cf. GDPR article 6.1.f.

Vi behandler personoplysninger om dig for at supportere dig i forbindelse med din brug af mit.dk platformen.

Additional personal data:

Consent: Vores behandling af dine oplysninger om CPR-nummer sker på grundlag af et samtykke fra dig, jf. databeskyttelseslovens § 11, stk. 2, nr. 2, med det formål
entydigt at identificere dig som bruger og hertil supportere dig i forbindelse med din brug af mt.dk.

We may share your personal data with: 

· Netcompany Poland Sp. Z.o.o

· Øvrige selskaber i Netcompany koncernen, der er beliggende inden for EU/EØS, hvis det måtte være relevant.

· Vores (it-leverandører) databehandlere, som behandler og opbevarer personoplysningerne på vegne af os

We will retain your personal data for as long as necessary for the purposes mentioned. 

Oplysninger om dine opkald, herunder telefonnummer, opbevares i 3 måneder efter din
henvendelse.

Information about your communication with us pr. e-mail is stored for 5 days after your inquiry has been replied to.

The retention period for personal data may in certain situations be shorter or longer, e.g., if the processing is necessary for the establishment, exercise, or defense of a legal claim, or if necessary to comply with legal obligations of erasure or retention.

#5 – Use of mit.dk's website

We process your personal data when you use the website www.mit.dk.

Formålet med behandlingen af personoplysningerne, er at kunne give dig adgang til hjemmesiden samt optimere og udvikle brugeroplevelsen på vores
hjemmeside
.

You can read more about our use of cookies in our cookie policy here.

We process the following categories of personal data about you: 

Ordinary personal data

· Cookie consent

· Visitor ID

· IP addresses

· Preference settings, e.g., language

· Browser type and version

· Operating system (iOS/android)

You can read more about our use of cookies in our cookie policyhere.

We collect your personal data
from the following sources: 

· Directly from you

We process your personal data on the following legal basis:

Ordinary personal data:

Legitimate Interests: Vi behandler almindelige personoplysninger om
dig, som beskrevet nedenfor, for at kunne forfølge vores legitime interesser, jf. databeskyttelsesforordningens artikel 6, stk. 1, litra f.

We process your personal data to provide you with access to a user-friendlyg website.

We may share your personal data with: 

· Netcompany Poland Sp. Z.o.o

· Øvrige selskaber i Netcompany koncernen, der er beliggende inden for EU/EØS, hvis det måtte være relevant.

Den nøjagtige opbevaringsperiode afhænger af den enkelte cookie. Du kan læse mere om opbevaringsperioden for cookies i mit.dks cookiepolitik here.

#6 – Communication

Vi behandler dine personoplysninger i
forbindelse med vores kommunikation med dig f.eks. ved fremsendelse af push
beskeder, notifikationsbeskeder, servicemeddelelser, påmindelser og valideringsbeskeder.

We process
the following categories of personal data about you: 
Private users
and business users of mit.dk:
Ordinary personal data:· Name

· E-mail address

· Telephone number

· Access rights 

· Public user ID

· mit.dk user ID

· Notification settings

· Push notification settings

· Preference settings, e.g., language

· Device ID

· Device type

· Operating system (iOS/android)

· The application used 

(web/app)

Specifically for private users of mit.dk

Additional personal data:

· National identification number

Specifically for Business users of mit.dk

· Company nameCompany name

· Commercial Registration Number

We collect your personal data from the following sources: 

· Directly from you

· Public entities, registries,

and/or advisers

We process your personal data on the following legal basis:

Ordinary personal data:

Legitimate Interests: We process ordinary personal data about you as described below to pursue our legitimate interest, cf. the General Data Protection Regulation article 6.1.f.

We process your personal data to communicate relevant information to you regarding your use of mit.dk,
including in relation to e.g., updates on user terms, sending out service messages and notifications on new post in your post.

Additional personal data:

Consent: Vores behandling af dit CPR-nummer sker på grundlag af et samtykke fra dig, jf. databeskyttelseslovens § 11, stk. 2, nr. 2, med det formål entydigt at identificere dig som bruger, og så du kan modtage post fra private virksomheder og organisationer.

We may share your personal data with: 

· Netcompany Poland Sp. z.o.o

· Other companies in the Netcompany
koncernen, der er beliggende indenfor EU/EØS, hvis det måtte være relevant

· Vores (it-leverandører) databehandlere, som behandler og opbevarer personoplysningerne på vegne af os.

We will retain your personal data for as long as necessary for the purposes mentioned.

Vi opbevarer som udgangspunkt
personoplysninger så længe der er oprettet en brugerprofil på mit.dk, og indtil 12 måneder fra deaktivering af brugerprofilen.

The retention period for personal data may in certain situations be shorter or longer, e.g., if the processing is necessary for the pursuit, exercise, or defence of a legal claim, or if necessary to comply with legal obligations of erasure or retention.

#7 – Newsletter and Contact form

Vi behandler dine personoplysninger i
forbindelse med udsendelse af vores nyhedsbrev, hvis du har skrevet dig op til at modtage vores nyheder om mit.dk.

Vi behandler dine personoplysninger, hvis du som repræsentant for en virksomhed har udfyldt vores kontaktformular med henblik på at blive kontaktet for at høre mere om vores produkt og services, for at administrere et eksisterende eller kommende samarbejde, for at kommunikere med dig, til markedsføringsformål og for at forbedre vores produkt og services.

We process the following categories of personal data about you:

Ordinary personal data:

· Name

· E-mail address

· Telephone number

· Date and time of consent given for the newsletter

Specifically for Business users of mit.dk

· Name of the company

· Industry

· Commercial Registration Number

We collect your personal data from the following sources: 

· Directly from you

 

We process your personal data
based on the following legal bases:
Ordinary personal data:ConsentOur processing of your contact information to send newsletters is based
on your consent, pursuant to GDPR Article 6.1.a and Section 10.1 of the Danish Marketing Practices Act.
Legitimate Interests: We process your ordinary personal data, as described below, to pursue our legitimate interests,
pursuant to GDPR Article 6.1.f.

Vi behandler dine personoplysninger indeholdt i kontaktformularen for at kommunikere med dig, administrere et eksisterende eller kommende kundeforhold, for at sende dig markedsføringsmateriale, for at udvikle vores forretning og for at forbedre vores produkt og services.

To pursue our legitimate interests, we retain your consent for the newsletter for documentation purposes, based on GDPR Article 6.1.f.

We may share your personal data with: 

· Other companies in the Netcompany
koncernen, der er beliggende indenfor EU/EØS, hvis det måtte være relevant.

• Our (IT suppliers) data processors, who process and store personal data on our behalf.

We will retain your personal data for as long as necessary for the purposes mentioned. 

Vi opbevarer dine personoplysninger til nyhedsbrev i 2 år baseret på Forbrugerombudsmandens praksis.

Opbevaringsperioden for personoplysninger indeholdt i kontaktformularen afhænger bl.a. af indholdet af din henvendelse
og om du er ny eller eksisterende erhvervskunde.

The retention period for personal data may in certain situations be shorter or longer, e.g., if the processing is necessary for the pursuit, exercise, or defence of a legal claim, or if necessary to comply with legal obligations of erasure or retention.

#8 – Webinars and Other Events

Vi behandler dine personoplysninger, hvis du har tilmeldt dig et af vores webinarer eller andre arrangementer til brug for afholdelse af arrangementet, for at administrere et eksisterende
eller kommende samarbejde, for at kommunikere med dig (fx arrangementsinformation og support), til markedsføringsformål og til brug for analyse og statistik
for at forbedre mit.dk.

We process the following categories of personal data about you:

Ordinary personal data

· Name

· E-mail address

· Telephone number

· Job title and workplace

· Photo and video, including

any recordings

if the webinar is recorded

· Date and time of consent

· Any personal data you  share with us during the event

· Communication history

We collect your personal data from the following sources: 

· Directly from you

 

We process your personal data on the following legal basis:

Ordinary personal data:

Consent: Vores behandling af dine personoplysninger sker på grundlag af et samtykke fra dig,
jf. databeskyttelsesforordningen artikel 6, stk. 1, litra a.

Legitimate Interests: We process ordinary personal data about you as described below to pursue our legitimate interest, cf. the General Data Protection Regulation article 6.1.f.

We process your personal data to communicate relevant information to you, including sending service notifications and updates, to develop our business, conduct statistics and analysis, and to further enhance our product and services.

We may share your personal data with: 

· Other companies in the Netcompany
koncernen, der er beliggende indenfor EU/EØS, hvis det måtte være relevant

· Vores it-leverandører (databehandlere), som behandler og opbevarer personoplysningerne på vegne af os.

 

We will retain your personal data for as
long as necessary for the purposes mentioned:

The retention period for personal data may in certain situations be shorter or longer, e.g., if the processing is necessary for the pursuit, exercise, or defence of a legal claim, or if necessary to comply with legal obligations of erasure or retention.

3. Recipients outside EU/EEA

We do not transfer personal data outside the EU/EEA.

4. Your rights

According to data protection regulation you have several rights in relation to our processing of your personal data. If you wish to exercise your rights, please contact us. You can find our contact information in Section 1 or contact our Data Protection Officer in Section 5. We will respond to your request without undue delay and no later than one month after receiving it. If we are unable to respond to your request within one month, we will notify you no later than one month after receiving your request.

Du har følgende rettigheder i forhold til vores behandling af dine personoplysninger:

  • Right to Access, Rectification, Erasure: You have the right to request access to, rectification, or erasure of your personal data
  • Restriction: You also have the right to obtain restriction of the processing of your personal data
  • Withdrawal of consent: If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing carried out before you withdrew your consent. You can withdraw your consent and make use of your rights as described below.
  • Data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format
  • Object: Furthermore, you have the right to object to our processing of your personal data as follows:

o If our processing of your personal data is based on article 6.1.f. (legitimate interests), see above regarding legal basis, you have the right to object to the processing of your personal data at any time, on grounds related to your particular situation.

o Where your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data about you for such marketing. You can withdraw your consent by contacting us by e-mail: kundeservice@mit.dk. By withdrawing your consent to the processing of your national identification number, your account will be deleted as a result. There may be conditions or limitations to these rights. For instance, it is not certain that you have the right of data portability in the specific case. This depends on the specific circumstances of the processing activities.

  • Complaint: You can always file a complaint with a data protection supervisory authority, such as the Danish Data Protection Agency, Carl Jacobsens Vej 35, 2500 Valby

5. Changes

If you have any questions regarding our processing of your personal data, you can contact our Data Protection Officer here:

E-mail: gdpr@netcompany.com

Telephone number: +45 7013 1440

6. Updates to the Privacy Policy

This privacy policy will be updated continuously. The privacy policy in force at any time can be found on our website at www.mit.dk. If substantial or material changes or amendments are made to the privacy policy, you will be notified accordingly.
In case of any inconsistencies between this privacy policy and the Danish privacy policy, the later shall prevail.

This privacy policy was last updated on February 24, 2025.