Privacy Policy
1. Processing of personal data in mit.dk
In this privacy policy you can read about Netcompany A/S' (hereinafter "mit.dk", "Netcompany", "we", "us" or "our") processing of your personal information, in connection with your use of mit.dk, including the associated services, services and products, mit.dk
the website and mit.dk mobile and tablet applications. In mit.dk you receive all your Digital Post from public senders, i.e. authorities, agencies etc.
The option to view Digital Post from Public Senders in mit.dk is available as a supplement to viewing the messages sent to your public mailbox in Digital Post on www.borger.dk or www.virk.dk. Read more about this in the Terms and Conditions.
You can also receive Digital Post from private senders, such as companies, organisations, and other entities that have an agreement with mit.dk, provided you have agreed to receive Digital Post from them.
Netcompany, as the legal entity, is the data controller responsible for processing your personal data related to your use of the mit.dk website. Our contact information is:
Netcompany A/S
CVR. nr.
14814833
Strandgade 3
DK - 1401 Copenhagen
Telephone number: +45 7013 1440
E-mail: kundeservice@mit.dk
You can read more about how Netcompany, as a data controller, processes your personal data in section 2 below.
Regarding the content of Digital Post from public and private senders
When you receive Digital Post from public or private senders, these organisations act as independent data controllers for their own processing of your personal data and the content of the Digital Post. For more information on how they process your personal data when sending you Digital Post, we refer to their privacy policies and terms of use. Netcompany processes personal data solely as a data processor on behalf of public and private senders of Digital Post in relation to these activities.
2. Processing activities
Purpose |
Categories of personal data |
Sources |
Legal basis for the processing |
Recipients |
Data retention |
#1 – User creation
We process your personal data for the purpose of creating your user profile at mit.dk in order for you to be able to use the platform |
We process the following categories of personal data about you: Ordinary personal data:· Name· Address· • Consent to processing nameand address (Match)· E-mail address · Telephone number · Accept of Terms and Conditions · Public user ID · mit.dk user ID · IP addresses · Access token · Notification settings · Device-ID · Device type · Access rights · UUID · Application (web/app) · Operating system (iOS/android) Specifically for private users of mit.dk Additional personal data: · National identification number · • Consent to the processing of national ID (CPR-no.) number · • Consent to processing name and address (Match) Specifically for Business users Ordinary personal data: · Name of the company · Commercial Registration Number · RID number (employee ID) |
We collect your personal data from the following sources:
· Directly from you · Public entities, registries, and/or advisers · Agency for Digital Government in relation to name, name of the company, telephone number, e-mail, user information, Commercial Registration Number (CVR-no.) |
We process your personal data on the following legal basis:
Ordinary personal data: Consent: Our processing of your name and address takes place on the basis of consent from you, cf. the data protection regulation's article 6, section 1, letter a, with the purpose of uniquely identifying you as a user, if you are registered for Match. Contract: With exception Legitimate Interests: In order to be able to pursue our legitimate interests, as described below, We store your acceptance of We process information about your notification settings in order to be able to send you notifications, e.g. in connection with new mail. Additional personal data: Consent: Our processing of your CPR number takes place on the basis of consent from you, cf. the data protection act's § 11, section 2, no. 2, with the purpose of uniquely identifying you as a user, and so you can receive mail from private companies and organizations.
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We may share your personal data with:
· Netcompany Poland Sp. Z.o.o · Other companies in the Netcompany group located within EU/EEA,tte if applicable · Agency for Digital Government |
We will retain your personal data for as long as necessary for the purposes mentioned.
We will retain your personal data as long as a user has been created on mit.dk and until 12 months from deactivation of the user profile. Documentation for your acceptance of the terms of use is however stored for 5 years after you have ceased with The retention period Specific for private users of mit.dk: We store your CPR number and documentation for your consent to processing of your CPR number for 5 years, after you have ceased being a user on mit.dk. We retain your consent for Match as long as you are signed up for Match and we will erase your consent immediately after you withdraw it. The consent will remain in the application log for up to 12 months following the withdrawal. Specifically for business users of mit.dk: We store your CVR number and documentation of your consent to process your CVR number for 5 years after you have ceased to be a user on mit.dk. |
#2 – Updating contact information
We process your personal data to be able to update your contact information. We do this, i.e. by automatic updates through the Agency for Digital Government, if you have consented to this and by continuously reminding you to update your information. |
We process the following categories of personal data about you:
Ordinary personal data: · Name · Telephone number · E-mail address · Access rights · Consent for the processing of contact information via Agency for Digitisation · Public user ID · mit.dk user ID · IP addresses · Device-ID · Device type · Application (web/app) · Operating system (Android/iOS) · Push notifications Specifically for Business users of mit.dk Ordinary personal data: · Name of the company · Commercial Registration Number |
We collect your personal data from the following sources:
· Directly from you · Public entities, registries, · Agency for Digital Government in relation to name, name of the company, telephone number, e-mail, , user information, Commercial Register Number, production entity number, and SE number. |
We process your personal data on the following legal basis:
Ordinary personal data: Consent: Our processing of your information via the Danish Agency for Digital Government occurs on the basis of consent from you, cf. the General Data Protection Regulation Article 6, paragraph 1, letter a. Legitimate Interests: In order to be able to pursue our legitimate interests, as described below, we process your personal data, cf. We ask you to update your contact information continuously in order to be able to comply with our agreement |
We may share your personal data with:
· Netcompany Poland Sp. Z.o.o· Other companies in the Netcompany group located within the EU/EEA, if applicable · Agency for Digital Government |
We will retain your personal data for as long as necessary for the purposes mentioned.We will retain your personal data as long as a user has been created on mit.dk and until 12 months from deactivation of the user profile. The retention period for |
#3 – Your continuous use of mit.dk
We process your personal data for the administration of your continuous use of mit.dk. Administration of your continuous Additionally, we anonymize your personal data for the purpose of creating statistics and analysis of the use of mit.dk. |
We process the following categories of personal data about you:
Ordinary personal data: · Name · Address · E-mail address · Telephone number · IP addresses · Receipt of notifications · Access rights · User information, including public public user ID and mit.dk user ID · UUID · • Preference settings, e.g., language · Device ID · Device type e.g., iPad or iPhone · Access token · The application used (web/app) · Operating system (iOS/android). PID number (user ID) · Information that appears in our activitylog, regarding significant performed actions in mit.dk and time of the action, e.g., time of login, number of login whether post has been read, moved, or deleted whether folders has been created or renamed and receipts of notifications. · Information in our application log logs all actions on mit.dk and network calls made by the viewer client mod to the backend. · Information in our firewall log includes all solutions hosted by mit.dk. The firewall log records all network calls to our data centre. Specifically for private users of mit.dk Additional personal data: · National identification number · • Consent to processing name and address (Match) Specifically for Business users of mit.dk · Commercial Registration Number · Name of the company · Status of the company · RID number (employee ID) |
We collect your personal data from the following sources:
· Directly from you · Public entities, registries, and/or advisers · Agency for Digital Government in relation to PID number. |
We process your personal data on the following legal basis:
Ordinary personal data: Consent: Our processing of your name and address takes place on the basis of consent from you, cf. the data protection regulation's article 6, section 1, letter a, with the purpose of uniquely identifying you as a user, if you are registered for Match. ContractExcept for personal data listed below in connection with legitim interests, we process your ordinary personal data for the purpose of fulfilling an agreement to which you are a party, cf. GDPR Article Legitimate InterestsTo pursue our legitimate interest, as described below, we process information about your notification settings, preference settings, and information in our logs, cf. GDPR Article 6.1.f. We process personal data We process personal data that follows from logs for security reasons with particular focus on ensuring We process your personal data to document your user registration, your continuous use of mit.dk and your request of termination of your user at mit.dk. Additional personal data: Consent: Our |
We can share your personal data with: · Netcompany Poland Sp. Z.o.o · Other companies in the Netcompany group located within the EU/EEA, if applicable · Agency for Digitisation
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We will retain your personal data for as long as necessary for the purposes mentioned.We will retain your personal data as long as a user has been created on mit.dk and until 12 months from deactivation of the user profile.Information in the activity log is deleted after 12 months.Information in the activity log is deleted after 12 months.Information in the firewall log is deleted after 12 months.The retention period for personal data may in certain situations be shorter or longer, e.g., if the processing is necessary for the pursuit, exercise, or defence of a legal claim, or if necessary to comply with legal obligations of erasure or retention.Specific for private users of mit.dk: We store documentation of your consent to processing We retain your consent for Match as long as you are signed up for Match and we will erase your consent immediately after you withdraw it. The consent will remain in the application log for up to 12 months following the withdrawal. |
#4 – Support
If you contact our customer support, we process your personal data to support you in relation to your use of mit.dk. |
We process the following categories of personal data about you:
Private users and business users of mit.dk: Ordinary personal data: · Name · E-mail address · Telephone number · IP addresses · Information about your communication with us, e.g., in relation to your contact with our customer support, including date and time for your inquiry, your case number and the type of inquiry, any attachments, information about your calls, including date and time, waiting time, length of the call, and session ID, and types of questions · In certain cases we need to know what operating system you use (iOS/android) · Device ID · Device type Specifically for private users of mit.dk Additional personal data: · National identification number · Address |
We collect your personal data from the following sources: · Directly from you · Public entities, registries, and/or advisers |
We process your personal data on the following legal basis:
Ordinary personal data: Legitimate Interests: We process ordinary information about you to pursue our legitimate interest, cf. GDPR article 6.1.f. We process personal data about you to support you in connection with your use of the mit.dk platform. Additional personal data: Consent: Our processing of your information about CPR number occurs on the basis of consent from you, cf. the Data Protection Act section 11, paragraph 2, number 2, with the purpose |
We may share your personal data with:
· Netcompany Poland Sp. Z.o.o · Other companies in the Netcompany group, which are located within the EU/EEA, if it should be relevant. · Our (IT suppliers) data processors, who process and store the personal data on behalf of us |
We will retain your personal data for as long as necessary for the purposes mentioned.
Information about your calls, including telephone number, is stored for 3 months after your Information about your communication with us per e-mail is stored for 5 days after your inquiry has been replied to. The retention period for personal data may in certain situations be shorter or longer, e.g., if the processing is necessary for the establishment, exercise, or defense of a legal claim, or if necessary to comply with legal obligations of erasure or retention. |
#5 – Use of mit.dk's website We process your personal data when you use the website www.mit.dk. The purpose of the processing of personal information is to provide you with access to the website and optimize and develop the user experience on our website. You can read more about our use of cookies in our cookie policy here. |
We process the following categories of personal data about you:
Ordinary personal data · Cookie consent · Visitor ID · IP addresses · Preference settings, e.g., language · Browser type and version · Operating system (iOS/android) You can read more about our use of cookies in our cookie policy here. |
We collect your personal data · Directly from you |
We process your personal data on the following legal basis:
Ordinary personal data: Legitimate Interests: We process general personal data about We process your personal data to provide you with access to a user-friendlyg website. |
We may share your personal data with: · Netcompany Poland Sp. Z.o.o · Other companies in the Netcompany group, which are located within the EU/EEA, if it should be relevant. |
The exact retention period depends on the individual cookie. You can read more about the retention period for cookies in mit.dk's cookie policy here. |
#6 – Communication We process your personal data in |
We process the following categories of personal data about you: Private users and business users of mit.dk:Ordinary personal data:· Name · E-mail address · Telephone number · Access rights · Public user ID · mit.dk user ID · Notification settings · Push notification settings · Preference settings, e.g., language · Device ID · Device type · Operating system (iOS/android) · The application used (web/app) Specifically for private users of mit.dk Additional personal data: · National identification number Specifically for Business users of mit.dk · Companyname · Commercial Registration Number |
We collect your personal data from the following sources: · Directly from you · Public entities, registries, and/or advisers |
We process your personal data on the following legal basis:
Ordinary personal data: Legitimate Interests: We process ordinary personal data about you as described below to pursue our legitimate interest, cf. the General Data Protection Regulation article 6.1.f. We process your personal data to communicate relevant information to you regarding your use of mit.dk, Additional personal data: Consent: Our processing of your CPR number takes place on the basis of consent from you, cf. the data protection act's § 11, section 2, no. 2, with the purpose of uniquely identifying you as a user, and so you can receive mail from private companies and organizations. |
We may share your personal data with: · Netcompany Poland Sp. z.o.o · Other companies in the Netcompany · Our (IT suppliers) data processors, who process and store the personal data on our behalf. |
We will retain your personal data for as long as necessary for the purposes mentioned.
We store as a starting point The retention period for personal data may in certain situations be shorter or longer, e.g., if the processing is necessary for the pursuit, exercise, or defence of a legal claim, or if necessary to comply with legal obligations of erasure or retention. |
#7 – Newsletter and Contact form We process your personal data in We process your personal data if you as a representative of a company have filled out our contact form with the purpose of being contacted to hear more about our products and services, to administer an existing or upcoming collaboration, to communicate with you, for marketing purposes and to improve our products and services. |
We process the following categories of personal data about you:
Ordinary personal data: · Name · E-mail address · Telephone number · Date and time of consent given for the newsletter Specifically for Business users of mit.dk · Name of the company · Industry · Commercial Registration Number |
We collect your personal data from the following sources: · Directly from you
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We process your personal data based on the following legal bases:Ordinary personal data:ConsentOur processing of your contact information to send newsletters is based on your consent, pursuant to GDPR Article 6.1.a and Section 10.1 of the Danish Marketing Practices Act.Legitimate Interests: We process your ordinary personal data, as described below, to pursue our legitimate interests, pursuant to GDPR Article 6.1.f. We process your personal data contained in the contact form to communicate with you, administer an existing or upcoming customer relationship, to send you marketing material, to develop our business and to improve our products and services. To pursue our legitimate interests, we retain your consent for the newsletter for documentation purposes, based on GDPR Article 6.1.f. |
We may share your personal data with:
· Other companies in the Netcompany • Our (IT suppliers) data processors, who process and store personal data on our behalf. |
We will retain your personal data for as long as necessary for the purposes mentioned.
We store your personal data for newsletter for 2 years based on the Consumer Ombudsman's practice. The retention period for personal data contained in the contact form depends, among other things, on the content of your inquiry The retention period for personal data may in certain situations be shorter or longer, e.g., if the processing is necessary for the pursuit, exercise, or defence of a legal claim, or if necessary to comply with legal obligations of erasure or retention. |
#8 – Webinars and Other Events
We process your personal data if you have registered for one of our webinars or other events for use in holding the event, to administer an existing |
We process the following categories of personal data about you: Ordinary personal data · Name · E-mail address · Telephone number · Job title and workplace · Photo and video, including any recordings if the webinar is recorded · Date and time of consent · Any personal data you share with us during the event · Communication history |
We collect your personal data from the following sources: · Directly from you
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We process your personal data on the following legal basis:
Ordinary personal data: Consent: Our processing of your personal data occurs on the basis of consent from you, Legitimate Interests: We process ordinary personal data about you as described below to pursue our legitimate interest, cf. the General Data Protection Regulation article 6.1.f. We process your personal data to communicate relevant information to you, including sending service notifications and updates, to develop our business, conduct statistics and analysis, and to further enhance our product and services. |
We may share your personal data with:
· Other companies in the Netcompany · Our IT suppliers (data processors), who process and store the personal data on our behalf.
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We will retain your personal data for as long as necessary for the purposes mentioned: The retention period for personal data may in certain situations be shorter or longer, e.g., if the processing is necessary for the pursuit, exercise, or defence of a legal claim, or if necessary to comply with legal obligations of erasure or retention.
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3. Recipients outside EU/EEA
We do not transfer personal data outside the EU/EEA.
4. Your rights
According to data protection regulation you have several rights in relation to our processing of your personal data. If you wish to exercise your rights, please contact us. You can find our contact information in Section 1 or contact our Data Protection Officer in Section 5. We will respond to your request without undue delay and no later than one month after receiving it. If we are unable to respond to your request within one month, we will notify you no later than one month after receiving your request.
You have the following rights in relation to our processing of your personal data:
- Right to Access, Rectification, Erasure: You have the right to request access to, rectification, or erasure of your personal data
- Restriction: You also have the right to obtain restriction of the processing of your personal data
- Withdrawal of consent: If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing carried out before you withdrew your consent. You can withdraw your consent and make use of your rights as described below.
- Data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format
- Object: Furthermore, you have the right to object to our processing of your personal data as follows:
o If our processing of your personal data is based on article 6.1.f. (legitimate interests), see above regarding legal basis, you have the right to object to the processing of your personal data at any time, on grounds related to your particular situation.
o Where your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data about you for such marketing. You can withdraw your consent by contacting us by e-mail: kundeservice@mit.dk. By withdrawing your consent to the processing of your national identification number, your account will be deleted as a result. There may be conditions or limitations to these rights. For instance, it is not certain that you have the right of data portability in the specific case. This depends on the specific circumstances of the processing activities.
- Complaint: You can always file a complaint with a data protection supervisory authority, such as the Danish Data Protection Agency, Carl Jacobsens Vej 35, 2500 Valby
5. Changes
If you have any questions regarding our processing of your personal data, you can contact our Data Protection Officer here:
E-mail: gdpr@netcompany.com
Telephone number: +45 7013 1440
6. Updates to the Privacy Policy
This privacy policy will be updated continuously. The privacy policy in force at any time can be found on our website at www.mit.dk. If substantial or material changes or amendments are made to the privacy policy, you will be notified accordingly.
In case of any inconsistencies between this privacy policy and the Danish privacy policy, the later shall prevail.
This privacy policy was last updated on February 24, 2025.