Privacy Policy

1. Processing of personal data in mit.dk

In this privacy policy you can read about our processing of your personal data in relation to your use of mit.dk, including your use of the digital post solution "mit.dk" and the related products and services as well as the mit.dk website and the mit.dk mobile and tablet application.

In mit.dk you can see all your Digital Post from Public Senders, i.e., public authorities etc., as well as post from Private Senders, i.e., the companies, organizations etc., with whom mit.dk has signed an agreement with, and which you receive Digital Post from. The possibility to see Digital Posts from Public Senders in mit.dk is available as a supplement to your messages sent to your public postbox or Digital Post at borger.dk or virk.dk. Read more about this in the Terms and Conditions.

Netcompany A/S ("mit.dk" or "we") is the legal entity responsible for the processing of your personal data in relation to your use of mit.dk.

Our contact information is:
Netcompany A/S
Registration no. 14814833
Strandgade 3
DK - 1401 Copenhagen
Telephone number: +45 7013 1440
E-mail: kundeservice@mit.dk

You can read more about how mit.dk as data controller process your personal data in section 2 below.

2. Processing activities

mit.dk privacy policy through activities


Purpose	Categories of personal data	Sources	Legal basis for the processing	Recipients	Data retention
#1 - User creation We process your personal data for the purpose of creating your user profile at mit.dk in order for you to be able to use the platform	We process the following categories of personal data about you: Private users of mit.dk: Ordinary personal data: Name E-mail address Telephone number IP addresses Notification settings User information, including ID and token ID Accept of Terms and Conditions Consent to the processing of national identification number Additional personal data: National identification number Business users of mit.dk: Ordinary personal data: Name of the company Name of company owner E-mail address Telephone number IP addresses Notification settings User information, including ID and token ID Accept of Terms and Conditions Registration number Production entity number Commercial Register number	We collect your personal data from the following sources: Directly from you Public entities, registries and/or advisers Agency for Digitisation in relation to name, telephone number, e-mail adress, user information, registration number, production entity number and Commercial Register number.	We process your personal data on the following legal basis: Ordinary personal data: Except for personal data listed below in relation to legitimate interest, we process your ordinary personal data for the purpose of fulfilling an agreement to which you are a party, cf. GDPR article 6.1.b. To pursue our legitimate interest, as described below, we process information about your notification settings, accept of Terms and Conditions, as well as consent to the processing of your national identification number based on GDPR article 6.1.f. We process information about your accept of Terms and Conditions and consent to the processing of national identification number in order to document the user registration and your consent to the processing. We process personal data regarding your notification settings in order to send you notification, e.g., in relation to new post. Additional personal data: Our processing of your national identification number is based on your consent, cf. the Danish Data Protection Act, Section 11.2.2, with the purpose of uniquely identifying you as a user and in order for you to receive post from private companies and organizations.	We may share your personal data with: Netcompany Poland Sp. z.o.o Other companies in the Netcompany group located within the EU/EEA, if applicable	We will retain your personal data for as long as necessary for the purposes mentioned. As a starting point, we will retain your personal data as long as a user profile has been created on mit.dk and until 12 months from deactivation of the user profile. The retention period for personal data may in certain situations be shorter or longer, e.g., if the processing is necessary for the establishment, exercise, or defense of a legal claim, or if necessary to comply with legal obligations of erasure or retention. Specific for private users of mit.dk: We will retain documentation of your consent to the processing of your national identification number for 5 years after your user profile on mit.dk has been terminated. We will retain documentation of your terms acceptance for 6 years after your user profile on mit.dk has been terminated.
#2 – Updating contact information We process your personal data to be able to update your contact information. We do this by inter alia continuously reminding you to update your information.	We process the following categories of personal data about you: Private users of mit.dk: Ordinary personal data: Name E-mail address Telephone number User information, including ID and token ID Device ID Business users of mit.dk: Ordinary personal data: Name of the company Name of company owner Telephone number User information, including ID and token ID Device ID Registration number Production entity number Commercial Register number	We collect your personal data from the following sources: Directly from you Public entities, registries and/or advisers Agency for Digitisation in relation to name, telephone number, e-mail adress, user information, registration number, production entity number and Commercial Register number.	We process your personal data on the following legal basis: Ordinary personal data: To pursue our legitimate interest, as described below, we process your personal data, cf. GDPR article 6.1.f. We ask you to update your contact information to comply with our agreement with the Agency for Digitisation as a public display client.	We may share your personal data with: Netcompany Poland Sp. z.o.o Other companies in the Netcompany group located within the EU/EEA, if applicable Agency for Digitisation	We will retain your personal data for as long as necessary for the purposes mentioned. As a starting point, we will retain your personal data as long as a user profile has been created on mit.dk and until 12 months from deactivation of the user profile. The retention period for personal data may in certain situations be shorter or longer, e.g., if the processing is necessary for the establishment, exercise, or defense of a legal claim, or if necessary to comply with legal obligations of erasure or retention.
#3 - Your continuous use of mit.dk We process your personal data for the administration of your continuous use of mit.dk. Administration of your continuous use includes the processing of personal data for purposes of security, including verification of your identity by the login on mit.dk, as well as the processing of personal data in relation to the maintenance of mit.dk. In relation to your use of mit.dk the application requires access to your calendar in order to create new appointments received in mit.dk, and to local storage in order for you to locally archive post received in mit.dk. Additionally, we anonymize your personal data for the purpose of creating statistics and analysis of the use of mit.dk.	We process the following categories of personal data about you: Private users and business users of mit.dk: Ordinary personal data: Name E-mail address Telephone number IP addresses Notification settings User information, including ID and token ID Preference settings, e.g., language Device ID Device type e.g., iPad or iPhone The application used (web-browser or app) PID number (user ID) Information that appears in our activity log regarding performed actions in mit.dk and the time of the action, e.g., time of login, numbers of login, whether post has been read, moved, or deleted, whether folders have been created or renamed and regarding receipt of notifications. Information that appears from our application log regarding potential breakdowns, where a snapshot is taken of mit.dk, including IP address, device ID device type, used operating system (iOS/android), performed actions, event ID and date and time. Specifically for private users of mit.dk Additional personal data: National identification number Specifically for business users of mit.dk: Registration number Production entity number Commercial Register number	We collect your personal data from the following sources: Directly from you Public entities, registries and/or advisers Agency for Digitisation in relation to PID number.	We process your personal data on the following legal basis: Ordinary personal data: Except for personal data listed below in relation to legitimate interest, we process your ordinary personal data for the purpose of fulfilling an agreement to which you are a party, cf. GDPR article 6.1.b. To pursue our legitimate interest, as described below, we process information about your notification settings, preference settings and information in our logs, cf. GDPR article 6.1.f. We process personal data about you for user administration on mit.dk, including in relation to your termination as a user at mit.dk. We process information shown in logs for the purpose of ensuring the integrity, accessibility, and confidentiality of your personal data, including in relation to a breakdown of mit.dk, where our application log registers a snapshot of mit.dk. We process your personal data to document your user registration, your continuous use of mit.dk and your request of termination of your user at mit.dk. Additional personal data: Our processing of your national identification number is based on your consent, cf. the Danish Data Protection Act, Section 11.2.2, with the purpose of uniquely identify you as a user and in order for you to receive post from private companies and organizations.	We may share your personal data with: Netcompany Poland Sp. z.o.o Other companies in the Netcompany group located within the EU/EEA, if applicable	We will retain your personal data for as long as necessary for the purposes mentioned. As a starting point, we will retain your personal data as long as a user profile has been created on mit.dk and until 12 months from deactivation of the user profile. Information in the activity log is continuously deleted after 6 years. Information in the system log is deleted after 9 months. The retention period for personal data may in certain situations be shorter or longer, e.g., if the processing is necessary for the establishment, exercise, or defense of a legal claim, or if necessary to comply with legal obligations of erasure or retention. Specific for private users of mit.dk: We will retain documentation of your consent to the processing of your national identification number for 5 years after your user profile on mit.dk has been terminated.
#4 – Support If you contact our customer support, we process your personal data to support you in relation to your use of mit.dk.	We process the following categories of personal data about you: Private users and business users of mit.dk: Ordinary personal data: Name Adresse E-mail address Telephone number Information about your communication with us, e.g., in relation to your contact with our customer support, including date and time for your inquiry, your case number and the type of inquiry, information about your calls, including date and time, waiting time, length of the call, call and session ID, type of questions and in certain cases what operating system used.	We collect your personal data from the following sources: Directly from you Public entities, registries and/or advisers	We process your personal data on the following legal basis: Ordinary personal data: We process ordinary information about you to pursue our legitimate interest, cf. GDPR article 6.1.f. We process personal data about you to support you in relation to your use of the mit.dk platform.	We may share your personal data with: Netcompany Poland Sp. z.o.o Other companies in the Netcompany group located within the EU/EEA, if applicable AD Client A/S Puzzel A/S Indicia Danmark A/S Telia Danmark, filial af Telia Nättjänster Norden AB Fuzion A/S GlobalConnect A/S	We will retain your personal data for as long as necessary for the purposes mentioned. Information about your calls, including telephone numbers, is stored for 3 months. Information about your communication with us pr. e-mail is stored for 5 days after your inquiry has been replied to. The retention period for personal data may in certain situations be shorter or longer, e.g., if the processing is necessary for the establishment, exercise, or defense of a legal claim, or if necessary to comply with legal obligations of erasure or retention.
#5 - Use of mit.dk's website We process your personal data when you use the website www.mit.dk. The purpose of the processing of information is to provide you with access to the website and optimize and develop the user experience on our website. You can read more about our use of cookies in our cookie policy here.	We process the following categories of personal data about you: You can read more about our use of cookies in our cookie policy here.	We collect your personal data from the following sources: Directly from you	We process your personal data on the following legal basis: Ordinary personal data: We process ordinary personal data about you as described below to pursue our legitimate interest, cf. the General Data Protection Regulation article 6.1.f. We process your personal data to provide you with access to a user-friendly website.	We may share your personal data with: Netcompany Poland Sp. z.o.o Other companies in the Netcompany group located within the EU/EEA, if applicable	The exact retention period depends on the individual cookie. You can read more about our retention periods for cookies in mit.dk's cookie policy here.
#6 - Communication We process your personal data in relation to our communication with you, e.g., by sending push messages, notifications, service messages, reminders, or messages regarding validation.	We process the following categories of personal data about you: Private users and business users of mit.dk: Ordinary personal data: Name E-mail address Telephone number Adgangsrettigheder Notification settings Receipt of notifications Preference settings, e.g., language Device ID Device type Operating system (iOS/android) The application used (web/app) Specific for private users of mit.dk: Additional personal data: National identification number Specific for business users of mit.dk: Name of the company Registration number	We collect your personal data from the following sources: Directly from you Public entities, registries and/or advisers	We process your personal data on the following legal basis: Ordinary personal data: We process ordinary personal data about you as described below to pursue our legitimate interest, cf. the General Data Protection Regulation article 6.1.f. We process your personal data to communicate relevant information to you regarding your use of mit.dk, including in relation to e.g., updates on conditions, sending out service messages and notifications on new post in your postbox.	We may share your personal data with: Netcompany Poland Sp. z.o.o Other companies in the Netcompany group located within the EU/EEA, if applicable InMobile ApS team.blue Denmark A/S	We will retain your personal data for as long as necessary for the purposes mentioned. As a starting point, we will retain your personal data as long as a user has been created on mit.dk and until 12 months from deactivation of the user profile. The retention period for personal data may in certain situations be shorter or longer, e.g., if the processing is necessary for the establishment, exercise, or defense of a legal claim, or if necessary to comply with legal obligations of erasure or retention.

3. Recipients outside EU/EEA

Personal data is not transferred outside the EU/EEA.

4. Your rights

According to data protection regulation you have several rights in relation to our processing of your personal data. If you wish to exercise your rights, please contact us. You can find our contact information under section 1.

You have the following rights:

You have the right to request access to, rectification or erasure of your personal data
You also have the right to have the processing of your personal data restricted.
If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing carried out before you withdrew your consent. You can withdraw your consent and make use of your rights as described below.
You have the right to receive your personal data in a structured, commonly used and machine-readable format (data portability).
You may always lodge a complaint with a data protection supervisory authority, e.g., the Danish Data Protection Agency.

Furthermore, you have the right to object to our processing of your personal data as follows:

If processing of your personal data is based on article 6.1.f., see above regarding legal basis, you have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data.
Where your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data about you for such mar-keting.

You can withdraw your consent by contacting us by e-mail: kundeservice@mit.dk. By withdrawing your consent to the processing of national identification number, the consequence will in practice be that your account will be deleted.

There may be conditions or limitations on these rights. It is therefore not certain for example that you have the right of data portability in the specific case. This depends on the specific circumstances of the processing activities.

5. Changes

This privacy policy is last updated the 3 April 2024.
The privacy policy will be updated continuously. The privacy policy in force at any time can be found on our website at www.mit.dk.
If substantial or material changes or amendments are made to the privacy policy, you will receive a notification about this.