You can also send an e-mail to kundeservice@mit.dk<\/a>, or call +45 7080 2580<\/a><\/p>\n Here you will find answers to some of the most frequently asked questions about mit.dk.<\/p>\n mit.dk is a modern digital communication platform for all Danish citizens and companies. In mit.dk, you will receive digital post from all public authorities and a wide range of companies and organizations if you are a customer or member. If you are younger than 15 years old or you are a foreign citizen without MitID, you can still receive digital post such as payslips in mitBasic. mitBasic<\/a>.<\/p>\n In mit.dk, you can receive various types of communication, which you easily can take action on directly in mit.dk. It could be to sign important documents, pay bills, submit data or give consent.<\/p>\n N\u00e5r det g\u00e6lder digital post fra offentlige myndigheder og institutioner, vil du f\u00e5 den b\u00e5de i mit.dk, borger.dk, Digital Post-app og i e-Boks fremover. N\u00e5r det g\u00e6lder digital post fra virksomheder som fx banker eller pensions-, forsikrings- og energiselskaber eller den private sundhedssektor, er det anderledes – her vil du f\u00e5 den enten i mit.dk eller e-Boks. Det kommer an p\u00e5, hvilken l\u00f8sning, virksomheden har valgt at bruge.<\/p>\n Rigtig mange virksomheder bruger i dag mit.dk, og s\u00e5 er det her – og kun her – du skal kigge efter digital post som fx oversigter, regninger, indkaldelser eller l\u00f8nsedler. Er du i tvivl om, hvor en virksomhed, du er kunde hos, sender dig digital post, s\u00e5 kontakt kundeservice i den p\u00e5g\u00e6ldende virksomhed. L\u00e6s mere om hvem du kan f\u00e5 post fra i mit.dk.<\/a><\/p>\n <\/p>\n\t\t\t\t\tWho can use mit.dk?<\/a>\n\t\t\t\t\t mit.dk is for all citizens who have a MitID. You can get a MitID when you turn 13 years old, and that means you can also get access to mit.dk at this age. In mit.dk, you can receive private digital post such as payslips. When you turn 15 years old, you will get access to public digital post. This means you will be able to read digital post from both public authorities and private companies in mit.dk.<\/p>\n If you are not from Denmark, you will not automatically have access. If you are from Sweden and work for a Danish company, you will not automatically have access, However, it might still be relevant for you to use mit.dk since you can receive you payslip or other private digital post in mit.dk. If you don't have MitID you can receive digital post by creating a mitBasic profil which simply requires an email address and a password. Read more about mitBasic here: https:\/\/mit.dk\/mitbasic\/FAQ<\/a><\/p>\n\t\t\t\t\tWhy do we have mit.dk and why do we have multiple options for reading digital post?<\/a>\n\t\t\t\t\t Fremtiden er digital, og det g\u00e6lder ogs\u00e5 meget af kontakten mellem borgere, det offentlige, virksomheder og organisationer. Det, der begyndte som elektroniske breve for 20 \u00e5r siden, er meget mere i dag – og vi har brug for en sikker og brugervenlig infrastruktur til alt det, vi skal l\u00e6se og reagere p\u00e5 for at f\u00e5 hverdagen til at h\u00e6nge sammen. Derfor fik alle borgere i Danmark i 2022 en ny app til digital post fra det offentlige, private virksomheder og organisationer.<\/p>\n The platform of mit.dk builds upon Next generation of Digital Post which was also introduced in 2022. Next generation of Digital Post is owned by the Danish state and is developed in collaboration between the Danish Agency of Digitalization and Netcompany. As a digital post solution, mit.dk came to life due to the legislation that requries the public sector to put solutions out to tender once in a while. This ensures a healthy market for secure digital post, which then results in better prices and services. With the arrival of the new digital post solution, communication, interaction and transactions have become simpler and more vibrant for all of us. Also, with the new public post solution and mit.dk, better service, intuitive user journeys and more value are introduced to end users, public and private actors.<\/p>\n\t\t\t\t\tThe company behind mit.dk<\/a>\n\t\t\t\t\t Netcompany is the company behind mit.dk. Netcompany is a Danish IT company which was founded in 2000, and its head quarters are located in Copenhagen.<\/p>\n\t\t\t\t\tDo you have issues with MitID?<\/a>\n\t\t\t\t\t MitID must not be mistaken for mit.dk. The mit.dk team cannot assist with MitID issues. MitID is the key you use when logging into mit.dk. MitID is used for a wide range of Danish IT solutions and is also Denmark's international electronic ID.<\/p>\n Hvis du har problemer med dit MitID, skal du kontakte MitID’s support p\u00e5 telefon +4533980010 eller ved at skrive til dem her: https:\/\/support-mitid.digst.dk\/<\/a><\/p>\n When you are a Danish citizen, you have turned 15 years old and you have a MitID, you will automatically get access to mit.dk. You can log in with your MitID at www.mit.dk<\/a>. You can also download the app in PlayStore<\/a> or AppStore,<\/a> or scan the QR code with your phone.<\/p>\n If you need a mitBasic profile you can create one at https:\/\/post.mit.dk\/auth\/mit-basic<\/a>. On the linked page, you can see how you create a profile. It requires that you make an agreement with relevant senders that they must send digital post to you via mitBasic. Please be aware that mitBasic has some limitations, and this is why mitBasic must be considered an alternative for those who do not have MitID. Read more about mitBasic here: https:\/\/mit.dk\/mitbasic\/FAQ<\/a>.<\/p>\n\t\t\t\t\tJeg er fritaget fra offentlig digital post – skal jeg g\u00f8re noget?<\/a>\n\t\t\t\t\t No. If you have been exempt from public digital post there is no need to apply for exemption in mit.dk. Regarding digital post from private companies you need to contact the specific company if you do not wish to receive digital post from them. You need to discuss the possibilities with the specific company.<\/p>\n\t\t\t\t\tNotifications of new digital post in mit.dk<\/a>\n\t\t\t\t\t If you want to receive email notifications of new private digital post in mit.dk you need to add your email under \"Notifications\" under \"Settings\". If you have access to other peoples' digital post, this is also where you administer the email notifications for those messages.<\/p>\n For at f\u00e5 push-notifikationer om ny digital post i mit.dk, skal du sl\u00e5 “push-notifikationer” til under indstillinger p\u00e5 din mit.dk-profil.<\/p>\n For at f\u00e5 sms-notifikationer om ny, privat digital post i mit.dk, skal du have et dansk telefonnummer, som er tilknyttet din mit.dk-profil. Du tilf\u00f8jer dit telefonnummer ved at indtaste det under indstillinger. Du vil kun modtage SMS”er fra private virksomheder, hvis afsenderen har gjort det muligt.<\/p>\n\t\t\t\t\tQuestions for the content of my digital post in mit.dk<\/a>\n\t\t\t\t\tIf you, as a private person or company, has questions for your digital post from private companies or organizations In the inbox where you have an overview of your newest messages you can:<\/p>\n <\/p>\n In the inbox where you have an overview of your newest messages you can:<\/p>\n When you have opened the message you can:<\/p>\n In the inbox where you have an overview of your newest messages you can:<\/p>\n When you have opened the message you can:<\/p>\n <\/p>\n If you no longer with to mark (flag) a message, you can perform the same action.<\/p>\n <\/p>\n In the inbox where you have an overview of your newest messages you can:<\/p>\n <\/p>\n In the inbox where you have an overview of your newest messages you can:<\/p>\n In the inbox where you have an overview of your newest messages you can:<\/p>\n In the inbox where you have an overview of your newest messages you can:<\/p>\n When you have opened the message you can:<\/p>\n Be aware that the message is simply moved to the trash folder. If you want to delete the message permanently, you need to navigate to the trash and use of the of the methods described above.<\/p>\n\t\t\t\t\tReply to my digital post<\/a>\n\t\t\t\t\t In the inbox where you have an overview of your newest messages you can:<\/p>\n In the inbox where you have an overview of your newest messages you can:<\/p>\n In the inbox where you have an overview of your newest messages you can:<\/p>\n In the inbox where you have an overview of your newest messages you can:<\/p>\n You can create folders and organize your digital post. You can place digital post from public authorities and private companies in the same folders in mit.dk. You will see the same folders in borger.dk but it's only in mit.dk you will see both the public and private digital post in the folders.<\/p>\n Create a folder<\/p>\n Create a sub-folder<\/p>\n Edit a folder<\/p>\n Delete a folder<\/p>\n Please notice that the folder is permanently deleted and the content will be moved to the trash. If you want to keep the content you need to move it from the trash to the inbox.<\/p>\n Create a folder<\/p>\n Create a sub-folder<\/p>\n Edit a folder<\/p>\n Delete a folder<\/p>\n Please notice that the folder is permanently deleted and the content will be moved to the trash. If you want to keep the content you need to move it from the trash to the inbox.<\/p>\n <\/p>\n In the inbox where you have an overview of your newest messages you can:<\/p>\n When you have opened the message you can:<\/p>\n When you have received a message with one or multiple documents that should be signed you can sign by:<\/p>\n When you have received a message with a payment you can pay by:<\/p>\n When you have received a message with an inquiry to share information you can answer the form by:<\/p>\n To make it easy for you to access a company's self service solution without having to log in a second time, mit.dk has created a common log in solution with a range of companies. Therefore, you will be able to access a self service solution directly from specific messages in mig.dk via single sign-on (SSO).<\/p>\n When you have received a message with single sign-on you can do the following:<\/p>\n If you need to unsubscribe mit.dk for private senders in relation to a death, you need to send a request by using our contact form. When you fill out the contact form<\/a>you are asked to supply the following documentation:<\/p>\n If you as a executor, spouse or heir don't delete the mit.dk profile of the deceased after the estate is settled, mit.dk reserves the right to deactive the mit.dk profile of the deceased according to the specified deadline in the user terms.<\/p>\n If you as next of kin wish to access the digital post of the deceased, you need to be appointed as executor or beneficiary of the estate distribution by the Probate Court. You can request acces via the Right's portal of digital post: https:\/\/rettighedsportal.digitalpost.dk\/udpeget-adgang\/anmod\/bobestyrer<\/a>. When you request is approved, you will get read access to the public and private digital post of the deceased via your own profile.<\/p>\n\t\t\t\t\tDelete my personal mit.dk profile<\/a>\n\t\t\t\t\t Please notice that you are not exempt from public digital post when you delete your mit.dk profile.<\/p>\n\t\t\t\t\tDelete my mitBasic profile<\/a>\n\t\t\t\t\t An access can be a good idea when you need to help a family member or a close friend with digital post, or if you as a young person need your parents' help with your digital post. You can grant others access to your public and private digital post. In mit.dk you have an overview of all accesses you have granted and been given, while you can also manage others' accesses to your private digital post. If you need to manage accesses to your public digital post you will be navigated to where you can do this from mit.dk. Guides below this show you how to grant read access to your digital post from public and private senders.<\/p>\n Hvis du har brug for kurator-, likvidator eller bobestyreradgang, kan du se vejledning hertil under “Adgang til digital post fra private afsendere som likvidator, kurator eller bobestyrer”.<\/p>\n En l\u00e6seadgang er en god ide, hvis du skal hj\u00e6lpe en anden med at tjekke deres digital post. I mit.dk kan du have adgang til enten offentlig digital post sendt fra offentlige myndigheder eller privat digital post sendt fra virksomheder eller organisationer. I afsnittet “Adgangsdeling af offentlige og private beskeder i mit.dk” ser du hvordan du giver andre l\u00e6seadgang i mit.dk.<\/p>\n A read and write access is a good choice if you need to help another person manage digital post sent from public authorities. Read and write access can only be granted to messages from public senders. You can grant or request the access via borger.dk<\/a> or the Right's Portal<\/a> depending on whether you're a private person or an employee.<\/p>\n En l\u00e6se- og skriveadgang erstatter ikke en fuldmagt. Det betyder, at myndigheden, du skriver til p\u00e5 vegne af en anden, kan bede om dokumentation for, at du m\u00e5 handle p\u00e5 vegne af den anden person – afh\u00e6ngig af, hvad sagen drejer sig om. Du kan l\u00e6se mere om, hvad Digitaliseringsstyrelsen skriver om l\u00e6se- og skriveadgang p\u00e5 dette link<\/a>.<\/p>\n You are alllowed to do the following on behalf of the person you have read access to:<\/p>\n You are alllowed to do the following on behalf of the person you have read and write access to:<\/p>\n You can apply for a liquidator or curator access for a company in liquidation via the Right's portal. When you send your application you will be asked to attach relevant documentation that proves the relation between you as a requester and the company liquidation. Read more about this at the following link<\/a>. N\u00e5r du har f\u00e5et tildelt adgangen, kan du logge ind i mit.dk, hvor du nu har adgang til b\u00e5de den offentlige og private digital post, der er sendt til virksomhedens mit.dk.<\/p>\n It's also possible to request access for an estate of the deceased. You can read more about this at borger.dk\u2019s website<\/a>. It can happen in two ways.<\/p>\n When you as an employee or company owner has access to your company's public digital post, you will have acces to your companies private digital post in mit.dk. The rights to the company is managed in the Right's portal by the right's administrator. Notice that you as a company owner will be able to manage more than some of the regular employees.<\/p>\n If you have a liquidator, curator og executor access to a company or citizens public digital post you will also that the access to their private digital post.<\/p>\n In order to create a company profile in mit.dk, the authorized signatory or an employee with advanced read access to public digital post must complete the onboarding flow in mit.dk. Notice that it's only possible for the authorized signatory to edit the notification settings for the mit.dk of the company.<\/p>\n Generally the companies privileges for digital post are managed via https:\/\/rettighedsportal.digitalpost.dk\/<\/a>. In order to log into the Right's portal and manage the company's privileges you need to the a right's administrator. When the company owner or the employee has been grated the right privileges to the company's public digital post, the person can access the companys public and private messages in mit.dk. In mit.dk the rights from the public digital post solution are inherited. It means that you only need to manage rights to the company's public and private messages on place: the Right's Portal.<\/p>\n If it for different reasons is impossible for the company to log into mit.dk, please contact us via our contact form.<\/a>.<\/p>\n\t\t\t\t\tSwitch between your company's mit.dk and your private mit.dk<\/a>\n\t\t\t\t\t In most cases you will be able to use your private MitID to log into your own company or the company you are working in. You can read more about this at this link<\/a>. When you are logged in with MitID you will have the option to choose your private mit.dk before you are navigated to mit.dk. You can also switch by logging out of your company profile and then log in again. When you have validated with mitID you will have the option to either click on your name or your company name. Here you need to click your own name. If you own the company you will be able to switch from your company mit.dk to your private mit.dk by click the company name in the top right corner.<\/p>\n If you cannot use your private MitID to log into the company's mit.dk you need to use your MitID Business to log in. It means that you need employee access to digital post in order to log into the company mit.dk. The access must be granted by the colleague who is the right's administrator via the Right's Portal<\/a>. If you use MitID Busines and you need to switch to your private mit.dk you need to log out og then in with your private MitID.<\/p>\n\t\t\t\t\tYour company wants to send digital post in mit.dk<\/a>\n\t\t\t\t\t If you company needs to send digital post to employees or others in mit.dk you need to have an agreement with mit.dk. You can contact us at info@mit.dk<\/a> to hear more about the possibilites. You can also read more about your possibilities to improve business processes with mit.dk at https:\/\/virksomheder.mit.dk\/<\/a>.<\/p>\n\t\t\t\t\tWhen the company has to sign a document in mit.dk<\/a>\n\t\t\t\t\t When you company has receivd a message with one or multiple documents that should be signed, you might need to define how many needs to sign in order for you to comply with your signing rules. As an employee in the company you are signing by:<\/p>\n You can request a data extraction if your company merges with another. You are responsible for senders actually sending to the new CVR number. To request a data extraction you need to attach relevant document to your contact form.<\/a>:<\/p>\n You have to options to delete a company profile:<\/p>\n If you want to delete an employee's access, the right's administrator should remove their access by logging into the Right's Portal<\/a>.<\/p>\n If you want to delte the company's mit.dk you can do this by sending a request via our contact form.<\/a>. You need to mark your request as a legal request, and when you fill out the form, you need to attach the following documentation:<\/p>\n Please notice that the company is not exempt from digital post when you delete the company profile.<\/p>\n Du kan finde mere information om mit.dk’s produkter p\u00e5 https:\/\/virksomheder.mit.dk\/<\/a>.<\/p>\n\t\t\t\t\tDo you want to know more about digital post and borger.dk?<\/a>\n\t\t\t\t\t You can find more information about digital post and borger.dk at https:\/\/www.borger.dk\/hjaelp-og-vejledning\/hvad-har-du-brug-for-hjaelp-til\/digital-post\/Post<\/a>.<\/p>\n\t\t\t\t\tDo you want to know more about the Right's Portal?<\/a>\n\t\t\t\t\t You can find more information about the Right' Portal at https:\/\/rettighedsportal.digitalpost.dk\/vejledning<\/a>.<\/p>\n\t\t\t\t\tDo you want to know more about virk.dk?<\/a>\n\t\t\t\t\t\n\t\tQuestions and answers about mit.dk\n\t<\/h2>\n\t
\n\t\tWhat is mit.dk?\n\t<\/h3>\n\t\t\t\t\tWhat is mit.dk, and who can send digital post to me?<\/a>\n\t\t\t\t\t
\n\t\tHow to use mit.dk\n\t<\/h3>\n\t\t\t\t\tGet started with mit.dk<\/a>\n\t\t\t\t\t
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<\/p>\n\t\t\t\t\tGet started with mitBasic<\/a>\n\t\t\t\t\t
\n<\/strong>Then you need to contact the company or organization that has sent you the digital post. Usually, you can see the contact information in the message.\nIf you, as a private person, has questions for digital post from public authorities<\/strong>
\nThen you need to contact the digital post support at +45 33 98 99 33 or the digital post support at borger.dk<\/a>.\nIf you, as a company, has questions for digital post from public authorities<\/strong>
\nThen you need to contact the digital post support at +45 33 98 00 30 or the digital post support at support-digitalpost-aa.virk.dk<\/a>\n\t\t\t\t\tManage my digital post<\/a>\n\t\t\t\t\tCreate and edit notes<\/h4>\n
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Mark a message as unread<\/h4>\n
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\n\t\tRoles and rights in mit.dk\n\t<\/h3>\n\t\t\t\t\tShare access to my public and private messages in mit.dk<\/a>\n\t\t\t\t\t
Grant others read access to your digital post from private companies:<\/h4>\n
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\n\t\tmit.dk for companies\n\t<\/h3>\n\t\t\t\t\tCreate a profile for my company in mit.dk and general information about right's administration<\/a>\n\t\t\t\t\t
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\n\t\tWant to know more?\n\t<\/h3>\n\t\t\t\t\tVil du vide mere om mit.dk’s produkter?<\/a>\n\t\t\t\t\t